Return Policy for VelvetPebbles.com

Introduction

At VelvetPebbles.com, operated by STEPH .N.KECH ENTERPRISES LTD, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by a receipt or proof of purchase

Non-Returnable Items

Certain items are exempt from being returned:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids, or gases
  • Downloadable software products
  • Some health and personal care items

Return Process

  1. Initiate a Return: Contact our customer service team at [insert contact email] to initiate a return. Provide your order number and the reason for the return.
  2. Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
  3. Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [insert contact email].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [insert contact email] and send your item to: [insert return address].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Contact Us

If you have any questions on how to return your item, please contact us at:

STEPH .N.KECH ENTERPRISES LTD
Email: support@velvetpebble.com